Botswana

Botswana Office of the Ombudsman

Mandate

The Botswana Ombudsman was established by a 1995 Act of Parliament and started operating on 1 December 1997. The Ombudsman is an official who is appointed by the President in consultation with the Leader of the Opposition in Parliament. His duty is to investigate the administrative actions or decisions taken by public institutions or the officials of such institutions. He investigates upon receipt of complaints from members of the public or, in some cases, of his own motion and, in either case, may make recommendations for remedial action if he considers it necessary to do so.

Functions

The Ombudsman is responsible for:

Receipt, screening, investigation and resolution of complaints of alleged maladministration in the public sector; and
Provision of information and education to the general public, heads of departments and civic leaders

Contact information

www.gov.bw/en/Ministries--Authorities/Ministries/Office-of-the-Ombudsman-of-Botswana/

Botswana Office of the Ombudsman
Private Bag BR 374
Gaborone
Botswana
Email: ombudsman@gov.bw